Free
For a small site that wants a proper support form and a ticket board.
€0/month
No card needed
- A new request from one of your customers. Replies on it are free, and spam doesn't count.
- Tickets: 100
- Everyone who can use the workspace, including you. The plan's price covers all of them.
- People: 2
- A website or app with its own form, integrations and tickets.
- Sites: 1
- Verified domains
- Verified domains: 1
- Form and "my tickets" page in your site
- Form and "my tickets" page in your site:
- WordPress plugin
- WordPress plugin:
- Bring your tickets, replies and private notes over from the helpdesk you use now. It doesn't count toward your plan's tickets.
- Import your old tickets:
- Reply emails
- Reply emails: 30
- Your customers answer our emails from their own mail program, and what they write joins the ticket.
- Replies by email:
- Forward your own support address to Help, and each email becomes a ticket.
- Your support mail as tickets: —
- The buttons in our emails to your customers open their tickets on your own help page, so they stay with you.
- Replies open on your site:
- Emails to your customers come from your own address, through your own mail server. They don't count toward your reply emails a day.
- Your own mail server: —
- What your form asks before the message, like an order number. Severity and category are ready-made on every plan.
- Form fields: Severity and category
- Name the states your tickets go through, such as "Waiting on supplier", each of one kind. On hold, for a ticket waiting on someone else, is on every plan.
- Statuses of your own: —
- Fields only your team sees on a ticket, such as a bug number or a refund amount. Never shown to your customer.
- Team fields: —
- Answers you give often, put into a reply in one click with the customer's name and the ticket's number filled in.
- Saved replies: 5
- Your customers and your team can send screenshots and files with a message. When your storage is full, new files are refused and nothing is billed. Files go when their ticket is deleted.
- Attachments: —
- Browser notifications
- Browser notifications:
- When a ticket becomes urgent, the people on call get a text, then a call if nobody has opened it. It goes through your own Twilio or Vonage account.
- Texts and calls when urgent: —
- A message in your team's channel in Slack, Teams, Discord or Telegram when a ticket arrives. It names the ticket and never what your customer wrote.
- Team chat alerts: —
- How many tickets came in, how many you answered and closed, and how long the first reply took, by day, by site and by teammate.
- Reports: —
- Log the time spent on each ticket, typed in or with a timer, and see it totalled by teammate and by site in Reports.
- Time tracking: —
- Say how soon you reply, by priority and in your working hours. Each waiting ticket shows its time, and late ones come first. On Business, customers on your bigger plans can have shorter times.
- Reply times: —
- Answers your customers read inside your own site. Your form suggests the ones that match while a customer writes, so some questions never become tickets.
- Help articles: —
- Ask customers “How did we do?” once a ticket is closed: one to five stars and a line of their own. Reports count the stars by site and by teammate.
- Ratings: —
- See your tickets as lanes, from New to Closed, and move a ticket by dragging its card. You can keep your own order in each lane.
- Board:
- Change many tickets in one go, see who else has a ticket open so two people don't answer it, mention a teammate in a private note, and merge two tickets from the same customer.
- Team tools: —
- A ticket can be a team's as well as a person's, each team has its own queue, and new tickets go to a team by their site or a tag.
- Teams: —
- Group the people who write in by the business they work for, by their email's domain or by what your site signs.
- Companies: —
- New tickets handed out to your team in turn, a tag added from what the form was answered with, quiet tickets closed, and an away message outside your working hours.
- Rules: —
- Form design
- Form design: Your words and colour
- DeltaBreen badge
- DeltaBreen badge: Shown
- A URL on your server that we ask about a customer, so your team sees who they are next to the ticket. We show the answer and don't store it.
- Integrations: —
- See a customer's Stripe subscriptions and charges, or their Shopify orders, next to their ticket. We show it and keep none of it.
- Stripe and Shopify: —
- Make an issue from a ticket in one click. It carries your words and a link to the ticket, never what your customer wrote.
- Issues in GitHub, Linear or Jira: —
- Buttons next to the ticket that do something in your system, like cancel a subscription or refund an order. The agent types a word first, so nothing runs by accident.
- Buttons: —
- Connect Claude, ChatGPT, Cursor or any assistant that speaks MCP, and let it answer tickets and set things up. You choose what it can do. We don't run any AI ourselves.
- Your own AI assistant: —
- Read, reply to, change and open tickets from your own code, with a key you make.
- API: —
- We tell your own code, Zapier, Make or n8n when a ticket arrives, gets a reply or changes.
- Webhooks: —
- Closed tickets kept for
- Closed tickets kept for: 90 days
- Audit log
- Audit log: —
- Anyone can sign in with an authenticator app. On Business the owner can require it of everyone in the workspace.
- Two-step sign-in:
- Your team signs in through your own provider, such as Microsoft Entra ID, Google Workspace or Okta, and you can require it for everyone at your email domain.
- Single sign-on: —
- Give someone some of an admin's powers and not the rest, let a role see only its own tickets, or keep it to private notes.
- Roles of your own: —
- If you go over
- If you go over: Form pauses
- Signed DPA
- Signed DPA: —