Docs

For building Help into your own code: the script on your pages, logged-in users, and what your server answers. We test Help against these same pages, so they stay right.

• Your site's codePut the support form, a user's own tickets and the Help button on your site: keys, logged-in users, Content-Security-Policy, your own HTML & CSS.
• IntegrationsOne URL on your server that we call, so your team sees each customer next to their ticket and can do things for them.
• The APIRead and work your tickets from your own code, and open a ticket for a customer, with an API key.
• Single sign-onLet your company's own sign-in, such as Microsoft Entra ID, Google Workspace or Okta, decide who works in Help.
• Texts and callsText, then call, whoever is on call when a ticket becomes urgent, through your own Twilio or Vonage account.
• Your own mail serverSend your customers' emails from your own address, through your own mail server.
• Your own file storageKeep the files your customers send in your own Google Drive, Dropbox or S3 bucket.

On WordPress, Shopify, Wix or another site builder, or built your site with AI? Connect has a guide for each.